1. Access Helpdesk from Intranet
Connect to Archetype Intranet and click on Helpdesk link in the left-side menu.
If you are already connected on Office 365, you will be automatically logged in on the Helpdesk.
Once on the Helpdesk, you can verify that you are properly logged in on the top right of the page where your name should be displayed.
2. Check the list of solutions
By default, you will be shown a list of solutions to recurrent issues.
You can use the search function to browse.
If you cannot find the answer to your problem, please proceed to creating a support ticket.
3. Create a new ticket
On the Helpdesk homepage, please click "New Support Ticket" link.
In the "Submit a ticket" form, fill the required informations:
- Type: select one in the list
- Subject: describe your problem in few words
- Description: provide as much details as possible. To attach a screenshot, just press CTRL+V in the text editor.
You can also attach a file and put someone in CC if needed.
Someone will reply to you as soon as possible, you will receive updates on your request via email.
Then, you can come back to the Helpdesk to track your ticket status or interact via email.