When an employee leaves the Company, his mailbox is converted to a shared one and access can be granted to whoever needs (send a request to IT with proper approval as defined below).
Approval matrix:
| Type of mailbox | Approver |
| Current employee | Group Director of Operations & Services |
| Former manager / director | Group Director of Operations & Services |
| Other fomer employee | Country HR Manager / MD |
Once access is granted, please follow those steps to access the mailbox:
Outlook Web App (click for more info)
Outlook on Windows (click for more info)